Good to know before you order
Will I know how to use it?
Yes — every Gerlume product ships with a clear, printed guide in the box, written in plain language. If it goes missing or you'd just like another, email us and we'll happily send a fresh copy.
How soon will it reach me?
Shipping within the UK is free, and orders typically arrive between 5–8 business days after dispatch. Your parcel is tracked the whole way, so you can watch it come to you.
Where is my parcel right now?
Once your parcel is on the move, an email delivers your tracking link — and the Track Order page mirrors the same journey whenever you feel like checking. Don't worry if the tracking sits unchanged for a day or two: carriers scan parcels at intervals, and a quiet stretch almost always just means it's between scans, not stuck.
What if it arrives damaged, wrong — or I simply change my mind?
Then it's our job to fix it, and we've kept that job small: a single email to customer service is all it takes. Tell us what happened and choose a replacement or a refund — your call, no forms, no hoops.
Is it safe, and what is it made of?
Every product passes a quality check before leaving the warehouse, and its materials are picked to hold up to daily use. For topicals like our mist and hand cream, the complete ingredient list is always printed on the product itself — if you have known sensitivities, read the label before first use. Tools and devices come with a simple care note instead.
My order hasn't arrived yet — should I be worried?
We understand — waiting past the estimate is genuinely frustrating, and we take it seriously. The good news: delayed parcels are almost always still on their way. Contact customer service with your order number and we'll investigate with the carrier straight away; if the parcel is truly lost, you receive a replacement or a refund in line with our policy. Either way, you won't be left chasing it alone.